Complaints Procedure

Complaints Procedure

If you are unhappy with our service, please contact us with the details of your complaint.

In writing, please write to:

KGS Financial Advisors Ltd,
Friars House,
2 Falcon Street,

Telephone: 01473 744744


We do hope that we do not give you a reason to complain, but if we do we need to make you aware that The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients.  Full details of the FOS can be found on its website at

Alternatively, where your complaint relates to products or services purchased online, or by other electronic means such as by email, you may refer your complaint to the online dispute resolution (ODR) platform at